What are your payment terms?
All orders must be paid in full prior to shipment.
Do you accept debit or credit cards? Will you take a personal check?
We accept MasterCard, Visa and American Express and any debit cards that process through MasterCard or Visa. Personal and company checks are also accepted, but we must wait for them to clear prior to shipping your order. Money orders, wire transfers and bank checks will be treated as cash.
What is your minimum order?
Our minimum order is a master carton. This helps hold labor costs down and takes advantage of the excellent packaging job done by the manufacturer to prevent breakage and other damages during transshipment from China to your door.
Do you offer price breaks? Can I get discounts based on larger quantity orders?
We have three normal levels of pricing: case, half or mixed pallets and full pallet loads. Our case pricing is published on our website. Please call or send your detailed request for other quantities.
Once I place an order, how long does it take for my glass to leave your warehouse?
We make every attempt to ship orders received before 12:00PM EST the same day. Because we have arranged to have our carriers pick up as late in the day as possible, we frequently ship orders received as late as 3:00PM the same day. In no event will we require more than 24 hours to process and ship your order unless the items you requested are not in stock or on back order.
How will I be notified when my order has been shipped?
For individual package movements, if you have provided us with a valid email address at the time of your order, UPS will send you a tracking number and a hyperlink to the tracking portion of their website as soon as the shipment is scanned into the UPS Worldship system.
For pallet shipments, we can offer you a PRO# off of the bill of lading which is used by the carriers to track the movements of motor freight cargo across the country. Please call for tracking information if you need to make special arrangements with the carrier prior to delivery.
How much inventory do you carry? Will you have a consistent supply of the jars I need?
We are a bricks and mortar business with over 30,000 square feet of quality candle glass warehoused in New England. Although we try to anticipate customer demand and ensure that the styles and sizes you want are in stock in sufficient quantities, we do run out of certain items occasionally. Usually we have replacement inventory on the water moving towards us when this happens, meaning replenishment is less than 30 days away. Large quantity orders may be reserved and set aside. However, to ensure that reserved product is available when you need it, you must request an email from us confirming any such arrangement. Call us for more details.
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