I just received my order and two of the packages had the wrong jars. Can I get new jars?
If we make an error we will correct it to your complete satisfaction at no cost to you. Please contact us immediately if you didn't receive the correct jars in your shipment.
What is your product returns policy?
If you are not happy with the jars we send, we will gladly accept the return and refund the cost of the product. We require a Return Authorization which is obtainable by calling us. You must pay for the return freight and repackage the product so it reaches us in good condition. Your refund will reflect a 15% charge to cover packaging and restocking expenses. Failure to obtain a Return Authorization prior to returning merchandise may result in higher return charges. Note that we will only accept complete cartons of jars in their original condition and packaging. We do not accept returns of any fragrances, dye blocks or wicks. Unused boxes of wax will be accepted provided that no damage occurs during shipping and handling.
All breakage and request for returns must be made within thirty (30) days of receipt. Claims for breakage or product return requests will not be considered after this period.
Is there a penalty for canceling an order?
Any order may be cancelled prior to shipping without charge. Once shipped, you may return the shipment which will then be subject to our Returns policy.
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