How do you calculate shipping costs?
On pallet load shipments we use the actual quoted transportation cost provided by the common carrier. We rely on accurate information from our customers in order to estimate carriage charges.
All smaller orders are shipped UPS Ground using published residential rates. For commercial UPS deliveries, you will need to call us to place an order. Our shopping cart cannot distinguish between residential or commercial addresses during checkout.
Are there any additional charges to deliver pallets to my house or upstairs in our office building?
Yes. Please notify us at the time of order if we are shipping to a residential address or if you require special services from the carrier. If we are later assessed accessorial charges for such things as residential, lift gate or inside delivery service, we will bill you accordingly. Failure to pay that bill could seriously harm our ability to do business with you in the future.
Does a business operating out of a home qualify as a commercial delivery address?
No. A residential delivery is defined as delivery to a location that is a home including a business operating out of a home that does not have an entrance open to the public.
Do you have a handling charge for small orders? How do you protect individual cartons?
All smaller orders are shipped UPS Ground using published residential rates. We are experts on the UPS system and as such over package all master cartons into a new 200# test corrugated box with Styrofoam peanuts on all six sides. This process is expensive and labor intensive; however, our extremely low damage rate justifies our investment. We charge our customers a nominal fee of $3.50 per package for this service in addition to the actual UPS Ground residential shipping charges.
What happens if my shipment comes damaged?
If your shipment is obviously damaged at the time of attempted release, you should refuse the delivery. If you decide to accept the delivery, you must inspect the packages in front of the UPS or motor freight driver and note specific damages on the bill of lading or UPS shipping document. If you find damage, please contact us. While we make every reasonable effort to protect our product during transport, occasionally some damage may occur. We monitor reports of damage in order to identify specific destinations where damage seems to occur.
Can I get any money back for damaged or broken jars?
In order to receive any credits or refunds for damaged or broken jars, you must provide us with a digital photo showing all the broken jars and lids and file an accurate damage claim with the appropriate freight carrier. We offer the following options for dealing with occasional damage:
- We will credit your account for the value of the broken jars towards your next order.
- We will send you a refund for the unit cost of the broken glass only if the total breakage value exceeds US$10.00.
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