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Jar Store - A BASCO Company

CORPORATE OFFICE

2595 Palmer Ave
University Park, IL 60484

 info@jarstore.com
 860-826-1881 (Tel)

WAREHOUSE
3699 Alum Creek Dr, SUITE B
Columbus, OH 43207 

Hours of Operation

Monday thru Friday
7:00 AM – 5:00 PM CST
Saturday – Closed
Sunday – Closed

Frequently asked Questions

Orders are shipped within 24-48 hours Monday through Thursday, provided the product ordered is in stock. Saturday and Sunday orders are processed on Monday.

Consider any shipping or transit time offered to you by the Jar Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

UPS Map

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

All breakage and request for returns must be made within thirty (30) days of receipt. Damaged product must be documented with pictures to receive either a credit or replacement product.

Our minimum order is a master carton from the glass manufacturer, which is typically 12-24 jars per carton. For larger glassware, such as storage jars, a master carton may be anywhere from 1-6 pieces. The number of pieces per master carton is listed in the store under the product description.

A tracking number will be emailed to you once the order has been shipped.

Please call customer service at 1-860-826-1881 or email at info@jarstore.com

Please call customer service at 1-860-826-1881 to change your shipping address after online order has been placed.

Jar Store currently ships to continental USA. 

All UPS orders are packed in overpack boxes with extra cushioning to prevent breakage. Items may be packaged together.

All smaller orders are shipped UPS Ground using published residential rates.

On pallet shipments shipped via LTL freight, we add only the actual quoted transportation cost provided by the common carrier to the invoice. We rely on accurate information from our customers in order to estimate carriage charges. If we are later assessed accessory charges for such things as residential, lift gate or inside delivery service, we will bill you accordingly.

Any order may be cancelled prior to shipping without charge. Once shipped, you may return the shipment which will then be subject to our Returns policy.

Copyright © 2021 Jar Store – A BASCO Company. All Rights Reserved.