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FAQ

Our happiness team is always here to assist.

Hours of Operations

Monday thru Friday
7:00 AM – 5:00 PM Central Standard Time
Saturday – Closed
Sunday – Closed

Holiday Hours

New Year’s Day
Closed Friday 1/1/2021

Memorial Day 
Closed Monday  5/31/2021

3rd of July
Closed Saturday 7/3/2021

4th of July
Closed Sunday 7/4/2021

Labor Day
Closed Monday 9/6/2021

Thanksgiving Day
Closed Thursday 11/25/2021

Day After Thanksgiving  Closed Friday 11/26/2021

Christmas Eve & Day
Closed Friday 12/24/2021
Closed Saturday  12/25/2021

Product Quality and Packaging

All jars are packaged by the manufacturer to our specifications, usually between 12 and 48 units per master carton. Within each master carton, the jars are further packaged in inner cases containing a 6-12 jars.

At this time, in addition to American made Libbey and Anchor Hocking products, the Jar Store imports from several different Mainland China vendors that supply high quality machine blown and machine pressed glass containers. Typically, glass jar manufacturers in China will specialize in only one type of production method.

Shipping and Receiving

On pallet load shipments, we use the actual quoted transportation cost provided by the common carrier. We rely on accurate information from our customers in order to estimate carriage charges. All smaller orders are shipped UPS Ground using published residential rates.

Yes. Please notify us at the time of order if we are shipping to a residential address or if you require special services from the carrier. If we are later assessed accessorial charges for such things as residential, lift gate or inside delivery service, we will bill you accordingly. Failure to pay that bill could seriously harm our ability to do business with you in the future.

No. A residential delivery is defined as delivery to a location that is a home including a business operating out of a home that does not have an entrance open to the public.

All smaller orders are shipped UPS Ground using published residential rates. We are experts on the UPS system and as such over package master cartons into a new, heavy duty corrugated box with bubble wrapping on all six sides. This process is costly and labor intensive; however, our extremely low damage rate justifies our investment. We charge our customers a nominal fee of $4.00 per order for this service in addition to the actual UPS Ground residential charges. If your product arrives without over boxing, this means that we have specially designed and manufactured an expensive master carton that withstands the small package environment and any normal wear and tear during shipping.

For individual package movements, if you have provided us with a valid email address at the time of your order, UPS will send you a tracking number and a hyperlink to the tracking portion of their website as soon as the shipment is scanned into the UPS Worldship system.

For pallet shipments, we offer you a PRO# off of the bill of lading which is used by the carriers to track the movements of motor freight cargo across the country. Please let us know if you need to make special arrangements with the carrier prior to delivery when placing your orders.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Returns

If we make an error we will correct it to your complete satisfaction at no cost to you. Please contact us immediately if you didn’t receive the correct jars in your shipment.

If you are not happy with the jars we send, we will gladly accept the return and refund the cost of the product. We require a Return Authorization which is obtainable by calling us. You must pay for the return freight and repackage the product so it reaches us in good condition. Your refund will reflect a 15% charge to cover packaging and restocking expenses. Failure to obtain a Return Authorization prior to returning merchandise may result in higher return charges. Note that we will only accept complete cartons of jars in their original condition and packaging. All breakage and request for returns must be made within thirty (30) days of receipt. Claims for breakage or product return requests will not be considered after this period.

Any order may be cancelled prior to shipping without charge. Once shipped, you may return the shipment which will then be subject to our Returns policy.

If your shipment is obviously damaged at the time of attempted release, you should refuse the delivery. If you decide to accept the delivery, you must inspect the packages in front of the UPS or motor freight driver and note specific damages on the bill of lading or UPS shipping document. If you find damage, please contact us. While we make every reasonable effort to protect our product during transport, occasionally some damage may occur. We monitor reports of damage in order to identify specific destinations where damage seems to occur. Damaged product MUST be documented with pictures to receive either a credit or replacement product.

In order to receive any credits or refunds for damaged or broken jars, you MUST provide us with a digital photo showing all the broken jars and lids and file an accurate damage claim with the appropriate freight carrier. We offer the following options for dealing with occasional damage:

  1. We will refund you for the value for the broken jars if the breakage is $10.00 or less.
  2. We will send you a replacement order for the unit cost of the broken glass only if the total breakage value exceeds $10.00.

Orders, Payments, and Turnaround

All e-commerce orders will be paid via credit card at the time of order. Wholesale customers are offered NET 30 terms, or may pay using a credit card with a 2% processing fee.

We accept the following credit cards: Visa, American Express, MasterCard, and Discover. We also accept any debit cards that process through Visa or MasterCard. There is no surcharge for using your credit card to make purchases online. Wholesale customers will incur a 2% processing fee when using a credit card. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed immediately upon making a purchase. Any necessary refunds will take 3-4 business days to post to your credit card statement.

Our minimum order is a master carton from the glass manufacturer, which is typically 12-24 jars per carton. For larger glassware, such as storage jars, a master carton may be anywhere from 1-6 pieces. The number of pieces per master carton is listed in the store under the product description.

We do not offer price breaks on e-commerce orders. We offer the best possible price regardless of quantity ordered. You can place orders anytime it’s convenient for you, day or night. Please also keep in mind that ordering by the pallet, both single and mixed styles, will dramatically reduce your landed cost per piece. For wholesale and pallet quantity orders, please visit our “Wholesale” page on the website or call us directly at 860-826-1881.

We make every attempt to  processes all orders within 24-48 hours. Orders placed on Friday, Saturday and Sunday are processed on Monday in the order they are received. In no event will we require more than 48 hours to process and ship your order unless the items you requested are not in stock or on back order.

For more detailed bulk order tracking, we recommend you call the carrier within one day of receipt of your PRO# (i.e., the type of tracking number issued by trucking companies for pallet movements) to find out when they expect to make delivery.

For individual package movements, if you have provided us with a valid email address at the time of your order, UPS will send you a tracking number and a hyperlink to the tracking portion of their website as soon as the shipment is scanned into the UPS Worldship system.

For pallet shipments, we offer you a PRO# off of the bill of lading which is used by the carriers to track the movements of motor freight cargo across the country. Please let us know if you need to make special arrangements with the carrier prior to delivery when placing your orders.

Although we try to anticipate customer demand and ensure that the styles and sizes you want are in stock in sufficient quantities, we do run out of certain items occasionally. We order from our suppliers very frequently and enjoy 2-day delivery from their factories. BASCO does accept blanket purchase orders from our wholesale customers, ensuring that we have your products in stock for a 6 month period. To learn more about placing blanket purchase orders, please visit our wholesale page or contact us directly at 860-826-1881.

We will ship your product as it becomes available. Usually, orders ship within 24-48 hours, or on the next business day if your order is for orders received on Friday, Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

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